If you need assistance with Content Sync, please follow the steps below. Submitting your request in the recommended way helps us investigate faster and reduces back-and-forth.


Option 1: Submit a Ticket from a Specific Update (Recommended)

If your question is related to a specific update:

  1. Open the drop-down menu in the top right corner of the Content Sync interface.

  2. Click Support.

This method automatically includes the update URL and technical context in your ticket. That gives us the exact reference we need to investigate efficiently.

Use this option whenever your issue is tied to a particular push, pull, or update.


Option 2: Submit a Ticket via the Helpdesk

If your request is not related to a specific update:

  1. Go to https://support.content-sync.io

  2. Log in using the same credentials you use for https://app.content-sync.io

  3. Click Submit a ticket

  4. Fill in the required details and send your request

Using the same credentials ensures your ticket is correctly associated with your organization.


Option 3: Login or Registration Issues

If you are unable to register or log in to the helpdesk, please email:

support@content-sync.io

Include a short description of the issue and the email address you are trying to use so we can assist you quickly.


Best Practice

If your issue relates to a specific update, always use the Support option inside the application. It automatically provides the necessary technical context and speeds up resolution time.